Get Certification Help Today!

Have Any Questions?
Call Us: 704-237-0883

Terms of Service

General Information

General Agreement

Our goal is to process all orders as quickly as possible.  Our production schedule is usually 10-15 business days after we receive all of the documentation needed.  For us to meet this timetable it is critical that clients return the signed service agreement, initial questionnaire, and any additional documentation requested in a timely manner.  We can expedite the service at an additional fee. Our standard shipping option is USPS Priority Mail.  However, you can upgrade to next day express mail at an additional fee.  If we receive no response to our document requests within 30 days of the order date, your application will be considered inactive. The order may be reactivated at a later date for an administrative fee of $50.  To reactivate your account all orders must be paid in full prior to resuming work again.
When placing your order for our services you will be given access to templates and tools in our website to assist in processing your order, therefore, all service orders are subject to a cancellation policy (see Cancellation Policy Section).
We value our customers and will work hard to earn your trust.  It is our policy to treat our clients with respect and professionalism.  We also value our employees who deserve the same respect and professionalism. All client communication is documented and we reserve the right to reassign an order to a different representative or terminate the agreement with uncooperative or abusive clients.  In the event of this occurrence, we may terminate our agreement in accordance with the cancellation policy.

We are committed to providing our clients with fanatical customer service. Please send your comments, concerns, or feedback to: info@spearheadsolutionsinc.com   or contact us at 704-237-0833

Our goal is satisfied customers!

For more information on specific services terms please click on the corresponding product-specific terms.

Customer Satisfaction

Our goal is complete customer satisfaction, and to achieve this we are willing to go the extra mile to earn your business.
We added a feature to our website to facilitate and expedite your service support request or to reach management to place a complaint. Please email us at support@bizcentralusa.com   and submit your request or complaint.  A case will be created and escalated to management for resolution. You can also call 202-800-5340 and request to speak to a manager.

In the event of any possible dispute arising from this agreement, or the breach thereof, both parties shall use their best efforts to settle the disagreement in good faith.  In the event of any unresolved disagreement, these concerns must be elevated to a customer service representative and a case number will be created. This will create a record of the issue, which will be escalated to management. If a resolution has not been reached within 24 hours, then you may contact management directly via email at our contact us page. Our goal is to discuss the matter in good faith, recognize our mutual interests, and attempt to reach a just and equitable solution, satisfactory to both parties. We believe that as long as we are being reasonable, that 99.9% of the time we will reach an agreement. Unfortunately, in a few cases we may not reach such solution; then, upon notice by either party to the other, this dispute shall be settled only by the arbitration process administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration rules.

This agreement shall be governed by and interpreted in accordance with the laws of the State of Washington. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. The United States Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to the arbitration clause in this agreement.

In no event shall an award in an arbitration initiated under this clause exceed the value of the product or service provided under this agreement. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award of the arbitrators shall be accompanied by a reasoned opinion. Any arbitration decision will be final and both parties must comply 100% with the final decision.   Any other recourse that is taken outside the arbitration process to damage the company’s (BizCentral USA) reputation, this will be considered malicious attempt of defamation of character in which our company reserves the right to file a civil suit with King County Washington Clerk of Court for damages, legal fees, and court cost.  Any civil litigation by any party must be placed in King County, Washington

Revision Policy

Our service consultants strive to provide quality service at the most cost effective price for our customers; however in order to do so we require that you provide quality, comprehensive information to be included therein. Your service order is ultimately a compilation of your organization’s approved content, please keep in mind that the final product will be a direct result of the quality of information provided to us.
Included with specific writing, creative, and graphic design services is a revision opportunity (please review specific product terms). We require that all requested revisions be submitted to us at one time, in writing, and within 7 days of receipt of the service draft. If revision request is not received within 7 days we will assume that the draft is acceptable and will move forward with service completion. We understand that clients may have additional needs; therefore we encourage you to consider purchasing a maintenance plan or additional time. To maintain our affordable prices, we provide limitations on time allocated to preparation and revisions on each order.   However, additional time or revisions may be purchased at our low hourly rates.
Revisions only apply on products such as:  business plans, strategic plans, grant writing, web sites, and graphic design work for which client feedback and approval is required.
There are no revisions on form products.  For example, IRS Form 1023 is very technical, 32 pages and mostly check boxes, where the correct information needs to be selected and entered by our experienced staff.  Once we send you a final completed form, if there is a change or correction needed, we will make the change/correction and send back to you before you submit to the pertinent agency.

Payment Terms

The credit card billing will appear as BizCentral USA for any purchase made within our network of websites.  A 3% surcharge will be added to the order total for payment with credit card.  In a split payment plan, we will debit your account for the remaining balance upon completion of your service order, or in 30 days, whichever occur first.  Subsequent payments on a payment plan order are automatically programmed into the merchant payment system.
All service orders must be paid in full within 30 days from the date of purchase. If a payment plan option has been selected, you authorize us to automatically debit your account for each subsequent payment on the pre-selected dates in accordance with your selected payment plan, as well as for the remaining balance upon completion of your service order, or in 30 days, whichever may be sooner. Subsequent payments on the payment plan are programmed into the billing system and any modifications to the billing cycle or changes to the original order will incur a $25 processing fee.  No work will be shipped without full payment.
Accounts in excess of 30 days in delinquency will incur a $25 per month late fee. After 60 days without payments, your account may be sent to a collection agency and you are responsible to pay all handling, collection, or legal costs.  Insufficient funds or credit card cancellation (charge backs) may result in an additional processing fee of $35, plus delay service order processing and ongoing support.  Unresolved payments may be reported to credit reporting agencies.

Spearhead Certifications only bills our clients our fee to perform the services selected.  All filing fees are the sole responsibility of the client.

Email And Text Messages

You consent to receive text and email messages sent by an automatic dialing system for the purpose of reminding and updating clients on order status along with our weekly newsletter. Message and data rates may apply. You can reply STOP to opt out.

Cancellation Policy

When placing your order you will be given access to templates and tools on our website to assist in processing your order. These templates and tools are the intellectual property of Spearhead Solutions Inc., and thus access to these tools is considered to be a portion of the service for which you have made payment. If you cancel the order prior to delivery we will issue a partial refund based on the following processing phases:

  • Phase 1 (Interview / Consultation ) – will withhold 20% of order total
  • Phase 2 (Research & Production) – will withhold 40% of order total
  • Phase 3 (First Draft) – will withhold 60% of order total
  • Phase 4 (Revised Draft) – will withhold 80% of order total
Completed and delivered orders are nonrefundable.

Business

Business Plan

Our business plan writers strive to prepare the most effective plan for your organization at an affordable price. However, in order to do so we require that you provide quality, comprehensive information to be included therein. While we may advise you on what information may create greater opportunities for success, your business plan is ultimately a compilation of your company’s approved processes and methods, and thus the writer cannot facilitate your organization’s business development. Any opinion pertaining to business or organizational development is offered on a strictly voluntary and personal basis and not as a part of our service. Please keep in mind that the success of the plan will be a direct result of the quality of information provide to our writers. As such, we cannot guarantee results from private lenders, government agencies, or any other party. We are not an executive consulting company (which will typically charge between $3,000 to $5,000 for a business plan), and because our fees are very affordable, our services are limited depending on the specific business plan package that was purchased.

Confidentiality Agreement:  Spearhead Solutions Inc. agrees that the confidential information is to be considered confidential and proprietary to business owner and BizCentral USA shall hold the same in confidence, shall not use the confidential information other than for the purposes of developing the business plan, and shall disclose it only to its officers and employees with a specific need to know.

The paragraphs below outline the hours and service offerings for each of our core business plan packages:

Basic Business Plan Package – This package is recommended for start-up organizations whose estimated gross receipts are below $300,000 over the next three years. It includes a business plan that follows the SBA’s recommended format, 3-year financial projections, basic market segmentation, basic demographics, and 3 hours of writing and research.

Business Plan Package Plus – This package is recommended for all organizations whose total gross receipts are below $500,000 per year over the next three years. It includes a business plan that follows the SBA’s recommended format, 3-year financial projections, basic market segmentation, basic demographics, and 5 hours of writing and research. We will convert the final approved business plan into a PowerPoint presentation with identical content to the approved business plan.

Business Plan Premium Package – This package is recommended for all organizations whose total gross receipts are below $1,000,000 per year over the next five years. It includes a business plan that follows the SBA’s recommended format, 5-year financial projections, advanced market segmentation, advanced demographics, and 8 hours of writing and research. We will convert the final approved business plan into a PowerPoint presentation with identical content to the approved business plan. This package includes an additional 2-hour revision retainer that can be used any time within 6 months of the ship date of the business plan.

Business Plan Investor Package – This package is recommended for organizations whose total gross receipts are above $1,000,000 per year over the next five years. It includes a business plan that follows the SBA’s recommended format, 5-year financial projections, advanced market segmentation, advanced demographics, Exit Strategy, and 14 hours writing and research. The investor package also includes a Template Cover Letter and separate 2 to 3-page Executive Summary document. We will develop a themed PowerPoint presentation with identical content to the approved Executive Summary document. This package includes an additional 4-hour revision retainer that can be used any time within 6 months of the ship date of the business plan. Our service representative will prepare the initial draft only when content for all sections of the order has been received. Any additional support needed, extra content sections or new modifications to the final draft will be subject to an hourly charge of $50 an hour, paid in advance. If you have selected financial projections as part of your business plan they will be created based on the information provided by the client. If you are unable to provide information on financial projections, we will create your projections based on the business plan writer’s previous experience.  Changes to financial information may be completed during the revision process and will be subject to the processes detailed below. Included with all business plan writing services is one revision opportunity, subject to the following revision schedule: post-draft revisions are due in writing no later than seven (7) calendar days after the initial draft has been completed and emailed to you for review. All requested post-draft revisions must be submitted at the same time and excessive revisions exceeding one hour to complete may be subject to additional fees. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Post-draft revisions are normally completed 2-5 business days after receipt. If needed, your service consultant can spend up to 15 minutes after the initial interview consultation to discuss questions about the business plan, however, because of our low prices and numerous clients any additional consultation will be billed at our traditional hourly rate. Please review our general terms of service for additional information.

Business Certification

Our business certification services are limited to the preparation of the applications required by the certifying agencies and does not include a guarantee that your business will be granted the requested certification. Our business certification representative will provide your business with a thorough checklist of supporting documentation that must accompany your completed application. You are responsible for including all supporting documentation in the order of the checklist when you submit the application to the agency following the instructions provided by Spearhead Solutions Inc. Any online certification applications utilize B2Gnow system such as the WBENC are time sensitive and will automatically delete within 90 days of creation unless the client files an online extension directly with the agency. Extensions last only up to 1 week from each individual request. The maximum deadline is 6 months from original creation after which no additional extensions are issued. Applications that are deleted due to clients not submitting documents in a timely manner will be subject to additional fees to re-enter the information.  In order to increase the potential of a speedy approval, we reserve the right to advise you against any potential pitfalls within your application that may lead to delays or non-approval of the certification. We are not responsible for certification disapproval due to lack of disclosure of key information or any disqualification due to incomplete or wrong information. Please note that having an active System Award Management (SAM) profile is a pre-requisite to apply for the 8(a) certification, HUB zone certification, WOSB certification, and Veteran Registry. If you do not have an active System Award Management profile, you will need to prepare one yourself before we can begin any of the affected certification applications. If you have selected a payment plan option for your business certification services, your account must be paid in full prior to the release of your application package. As we are not authorized to execute documents on behalf of your organization, we cannot make any legal filings on your behalf. Thus, all completed documents for paper-based applications will be mailed to your shipping address on record or emailed to your preferred email address with detailed instructions for filing. The fee charged by our company for business certification services includes only preparation of the documents selected. Filing fees charged by the certifying agency are not included in our service and must be paid by the client.

Confidentiality Agreement:  Spearhead Solutions Inc. (recipient) agrees that the confidential information is to be considered confidential and proprietary to business owner and BizCentral USA shall hold the same in confidence, shall not use the confidential information other than for the purposes of completing the certification application, and shall disclose it only to its officers and employees with a specific need to know.

Document Review and Upload – For individuals that have selected the Document Review and Upload Services, our review of supporting documents is limited to glaring errors or inconsistencies with information related to the application. Areas of common review include documentation missing signatures, inconsistencies between different documents, and ensuring that all documents required by the certifying agency have been provided. All documents must be supplied by the client using email (preferred method), fax, or mail within 30 days of your order date. We require all requested supporting documents be submitted on the same day before document review can take place. Spearhead Solutions Inc. requires that all supporting documents be either electronic copies or photocopies of originals that are clearly legible in order to be able to read and review content.  For electronic applications, the service consultant will upload the provided supporting documents into the online application system. Upon completion of uploading the documents, the service consultant will provide detailed instructions for submitting the application.  It is the responsibility of the client to submit all applications. If no supporting documents are received by one of the approved methods within 30 days of the order, your Document Review and Upload Services will be put into inactive status. The account must be paid in full and the documents must be provided using one of the approved methods prior to reactivating the order. Questions regarding certification process, certification or procedures, and ownership qualification issues can be answered by purchasing our senior-level consultation services and are not included in the Certification Document Review service.

Letter Review  – Upon submittal of a certification application by the client the certifying agency may request additional information. Preparing a response letter to the agency’s request for an additional letter is not included in our traditional certification service and is subject to additional fees. Clients are required to provide copies of all correspondence both to and from the certifying agency prior to receiving a formal quote to prepare a singular written response to the agency. Our assistance in reviewing and consulting on proposed resposes is designed to prepare a singular letter in the agencies preferred format that ensures all questions have complete thought-out responses and therefore requires input from the client to ensure that the response is accurate and consistent with organization operations. The letter review does not include a review of any supporting documents to accompany the response letter, which are the sole responsibility of the applicant. In instances where clients have prepared previous responses on his or her own or verbally communicated information that is detrimental to the likelihood of success, we will notify the client of these pitfalls and the actions that need to be taken to address them. Some company operations or procedures may be such that clients do not currently qualify to enter the program and in such instances, we will advise the future actions that are needed to be considered if the client wishes to reapply at a future date Individuals that did not have the original certification application prepared by Spearhead Solutions Inc. will need to purchase an initial up to 2 hour retainer for us to learn the facts of the case and properly evaluate what actions must be taken to respond to the letter correctly.  In many instances, certification agencies will provide several additional follow-up responses requesting additional information or clarification on a previous response. Please note that the quotes provided are limited to the letter provided at the time of sale and future letter(s) will need to be quoted individually and are subject to the same procedures listed in the above terms of service.

Back to Product Terms

Graphic Design

Graphic Design & Branding

Branding your company involves the entire process of creating a unique name and image for your products or services in the consumer’s mind. We can help accomplish this through custom graphic design work and marketing campaigns with a consistent theme. Branding aims to establish a significant and differentiated presence in the market that attracts and retains loyal customers. BizCentral offers a variety of graphic design solutions at very competitive pricing. All businesses are different with different needs, budgets, requests, competition, markets and goals, etc. Therefore, it is not always possible to have a flat rate or one-size-fits-all pricing model. Most of our pricing is based on a 2-4 hour service and we reserve the right to reprice any initial quote once we have had our initial consultation and reviewed your needs. All quotes are for labor only.   Graphic designs are subjective and thus very difficult to guarantee total satisfaction. To minimize any dissatisfaction, it is critical that the client provide input on preferred colors, symbols, fonts, characters or special designs. We will then develop a draft and provide it to the client for feedback. Once we have the clients feedback, we can fine-tune it to meet the expectation. If upon 3 attempts we have not reached satisfaction, we reserve the right to continue or offer a partial refund. Included with all logo design services are two proof samples per order, from which you may select one proof and one revision opportunity, subject to the following revision schedule: requested revisions to your chosen proof are due in writing no later than three (3) calendar days after the initial proofs have been completed and emailed to you for review. All requested revisions to your chosen proof must be submitted at the same time. Revisions received or requested after five (5) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Requested revisions to your chosen proof are normally completed 2-5 business days after receipt. The finalized proof will be provided to you via email in PNG (Portable Network Graphics) and JPEG (Joint Photographic Expert Group), and PDF (Portable Document Format). Printing is not included for any of our design services. Please review our general terms of service for additional information.

Back to Product Terms

Logos

Branding your company involves the entire process of creating a unique name and image for your products or services in the consumer’s mind. We can help accomplish this through custom graphic design work and marketing campaigns with a consistent theme. Branding aims to establish a significant and differentiated presence in the market that attracts and retains loyal customers. BizCentral offers a variety of graphic design solutions at very competitive pricing. All businesses are different with different needs, budgets, requests, competition, markets and goals, etc. Therefore, it is not always possible to have a flat rate or one-size-fits-all pricing model. Most of our pricing is based on a 2-4 hour service and we reserve the right to reprice any initial quote once we have had our initial consultation and reviewed your needs. All quotes are for labor only. Graphic designs are subjective and thus very difficult to guarantee total satisfaction. To minimize any dissatisfaction, it is critical that the client provide input on preferred colors, symbols, fonts, characters or special designs. We will then develop a draft and provide it to the client for feedback. Once we have the clients feedback, we can fine-tune it to meet the expectation. If upon 3 attempts we have not reached satisfaction, we reserve the right to continue or offer a partial refund. Included with all logo design services are two proof samples per order, from which you may select one proof and one revision opportunity, subject to the following revision schedule: requested revisions to your chosen proof are due in writing no later than three (3) calendar days after the initial proofs have been completed and emailed to you for review. All requested revisions to your chosen proof must be submitted at the same time. Revisions received or requested after five (5) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Requested revisions to your chosen proof are normally completed 2-5 business days after receipt. The finalized proof will be provided to you via email in PNG (Portable Network Graphics) and JPEG (Joint Photographic Expert Group), and PDF (Portable Document Format). Printing is not included for any of our design services. Please review our general terms of service for additional information.
Back to Product Terms

Marketing

Marketing Solutions

BizCentral USA offers a variety of marketing solutions at a very competitive pricing. All businesses are different with different needs, budgets, requests, competition, markets and goals, etc. Therefore, it is not always possible to have a flat rate or one-size-fits-all pricing model. Most of our pricing are based on a 2-4 hour service and we reserve the right to reprice any initial quote once we have had our initial consultation and reviewed your needs. Marketing is also very difficult to measure success and is generally understood that best results come over a period of time. Therefore, we cannot guarantee any type of success or results from the implemented strategies. Marketing is essential in generating awareness of your company and services. BizCentral USA offers a wide variety of small business marketing strategies that can be implemented through traditional print media along with internet marketing. Our experts will customize a marketing plan based on your budget and goals. For service specific marketing services terms please refer to the solutions listed below. Please review our general terms of service for additional information.
Back to Product Terms

Social Networking

Depending on the package purchased, we will set up a number of social networking and/or bookmarking accounts for your company or organization. Setup of these accounts consists of inserting basic information about your company or organization into a number of social networking profiles. Your accounts/profiles will be created from the information that you supply in the “Social Networking Questionnaire”.   If needed, we may set up a time for a phone interview as part of the information gathering process.  You take full responsibility for the information on your social networking and/or bookmarking accounts, or lack of information as well as the accuracy of that information. Your service days will not begin until you provide all the information deemed necessary to complete your networks. Once all necessary information is gathered we will set up the number of social networking profiles that you have purchased. While we will add all of the information provided by you, we will not fully customize your profiles; rather we will show you how to customize them yourself during the training session. Our service will specifically “setup” your accounts; we will not maintain or interact on them once the initial setup is complete. Your training session will take place after all accounts are setup and duration will depend on the package purchased. You must have a computer and phone available for training.  During the training session you will have the ability to ask any questions regarding the use of your social networking sites. Once training is complete, you will be sent a follow-up package by email within 1 business day. This package will contain a list of the sites your company or organization has been setup with, a list of your login credentials, and a brief tips/guide to the sites you have been setup on.
Back to Product Terms

Web Design

Website Development

Our web developers strive to prepare the best website for your company or organization in a timely manner. However, in order to do so, we require that you provide quality information (text, pictures, logo and design choice) to be included therein.   Our work starts when all content has been received, additional content will not be accepted after work has begun. Website completion is approximately 10-15 business days after content has been provided.  We strongly recommend the website maintenance option for all website packages, in-which we provide 30 min or 1 hour of updates each month depending on the option selected. This will also ensure we maintain a copy of your website and assist with any virus, hacking attempts and plug-in updates.   Our goal is to have the website completed and hosted in the first month, all future updates will occur in the normal maintenance cycle. Basic website can help you achieve a web presence quickly but will lack many features, and, in most cases, you will want to add additional content in the near future. This site does not include custom features such as social networking, videos, or blog. Our Basic website consists of 4 pages, 2 images, and one revision. Value website consists 6 pages, 5 images, blog setup, 1 social media setup, newsletter sign up, content review, and two revisions. Should you want additional pages or features added to your website additional fees will apply. Hosting and domain name are not included in your order for a website, but can be provided for you for an additional charge. Your website content is only as good as the information you provide to us. All text used on the website will be provided by the Client in electronic format. We are in no way responsible for its accuracy, copyright status, spelling or grammar. Creation and writing of the content is not included in the purchase of a website. However we do offer writing services for you to use at your convenience for an additional fee of $99. If you have a large number of images, we recommend using a photo gallery ($99) to display these professionally. A large number of images without a gallery may incur an additional fee. If you do not have any images, but would like to add some on your website, we recommend using https://stock.adobe.com. Depending on the package you’ve purchased we will purchase the pictures you have chosen from https://stock.adobe.com/  Basic Website 2 Licensed Pictures will be purchased, Value website 5 Licensed pictures will be purchased. Purchasing professional photos cover your company’s right to use a particular picture. We are not liable for any pictures provided to us by your company or organization under copyright infringement. Your purchase of a website allows for up to two revisions of text, image, and color changes to the structured website depending on the package purchased. Please review pricing PDF with specific features and packages).   Post-draft revisions, the first draft revision request are due in writing no later than seven (5) calendar days after the initial draft has been completed and emailed to you for review. All requested post-draft revisions must be submitted at the same time. Post-draft revisions are normally completed 2-5 business days after receipt. If you are not pleased with the theme (layout) you selected and would like to change it to a different design after we have prepared the first draft, we will allow to change to another layout and count as a revision. For any additional design changes there will be a fee of $149 to change the site layout.  BizCentral USA will retain no rights to the website or content, once the website is paid in full.   If no payment has been made for 45 days on your website order payment plan we will deactivate the website until a payment is processed.
Back to Product Terms

Website Packages

Our websites packages vary by business sector and features, for the most current pricing and features please contact our sales department.  Each website package has a specific number of pages, features and revisions included, any extra options will incur in an additional fee.  Clients who already have a website and just want modifications or to add new content, or features will be charged by the hour. The extent of your service depends on the features, customization, and information provided by the client.  Website modifications do not follow our standard  turnaround time. An estimated date of completion will be given once the initial information gathering interview has taken place. Hosting, domain name, and maintenance are not included in your order for a standard website, but can be set up for you for an additional charge. You can provide images to have added to the website. If you do not have any images, but would like to add some on your website, we can provide assistance using https://stock.adobe.com/.  We are not liable for any pictures provided to us by your company or organization under copyright infringement. All files not on our maintenance plan are deleted upon completion. Please inquire for a copy of your website files Website files are deleted after 12 months of completion. Spearhead Solutions Inc. will retain no rights to the website or content, once the website is paid in full.    If no payment has been made for 45 days on your website order payment plan we will deactivate the website until a payment is processed.

Back to Product Terms

Our Website User Agreement

Our websites packages vary by business sector and features, for the most current pricing and features please contact our sales department.  Each website package has a specific number of pages, features and revisions included, any extra options will incur in an additional fee.  Clients who already have a website and just want modifications or to add new content, or features will be charged by the hour. The extent of your service depends on the features, customization, and information provided by the client.  Website modifications do not follow our standard  turnaround time. An estimated date of completion will be given once the initial information gathering interview has taken place. Hosting, domain name, and maintenance are not included in your order for a standard website, but can be set up for you for an additional charge. You can provide images to have added to the website. If you do not have any images, but would like to add some on your website, we can provide assistance using https://stock.adobe.com/.  We are not liable for any pictures provided to us by your company or organization under copyright infringement. All files not on our maintenance plan are deleted upon completion. Please inquire for a copy of your website files Website files are deleted after 12 months of completion. BizCentral USA will retain no rights to the website or content, once the website is paid in full.    If no payment has been made for 45 days on your website order payment plan we will deactivate the website until a payment is processed.

1. Copyright

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the site, except as allowed by Section 5 below, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.

2. Copyrights And Copyright Agents

We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our Copyright Agent for Notice of claims of copyright infringement by directing an email to the Copyright Agent.

3. Limited License; Permitted Uses

You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Site strictly in accordance with this Agreement; (b) to use the Site solely for internal, personal, non-commercial purposes; and (c) to print out discrete information from the Site solely for internal, personal, non-commercial purposes and provided that you maintain all copyright and other policies contained therein. No pprint outor electronic version of any part of the Site or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.

4. Restrictions And Prohibitions On Use

Your license for access and use of the Site and any information, materials or documents (collectively defined as “Content and Materials”) therein are subject to the following restrictions and prohibitions on use: You may not (a)copy, print (except for the express limited purpose permitted by Section 4 above), republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Site or any Content and Materials retrieved from it; (b) use the Site or any materials obtained from the Site to develop, as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism; (c) create compilations or derivative works of any Content and Materials from the Site; (d) use any Content and Materials from the Site in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties; (e) remove, change or obscure any copyright notice or other proprietary notice or terms of use contained in the Site; (f) make any portion of the Site available through any time-sharing system, service bureau, the Internet or any other technology now existing or developed in the future; (g) remove, decompile, disassemble or reverse engineer any Site software or use any network monitoring or discovery software to determine the Site architecture; (h) use any automatic or manual process to harvest information from the Site; (i) use the Site for the purpose of gathering information for or transmitting (1) unsolicited commercial email; (2) email that makes use of headers, invalid or nonexistent domain names, or other means of deceptive addressing; and (3) unsolicited telephone calls or facsimile transmissions; (j) use the Site in a manner that violates any state or federal law regulating email, facsimile transmissions or telephone solicitations; and (k) export or re-export the Site or any portion thereof, or any software available on or through the Site, in violation of the export control laws or regulations of the United States.

5. Forms, Agreements & Documents

We may make available through the Site or through other Web sites sample and actual forms, checklists, business documents and legal documents (collectively, “Documents”). All Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sub-license, distribute, assign or transfer such license. Documents are provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, current, accuracy, and/or appropriateness. THE DOCUMENTS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH “ALL FAULTS.” AND WE AND ANY PROVIDER OF THE DOCUMENTS DISCLAIM ANY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Documents may be inappropriate for your particular circumstances. Furthermore, state laws may require different or additional provisions to ensure the desired result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation. Some Documents are public domain forms or available from public records.

6. No Legal Advice Or Attorney-Client Relationship

Information contained on or made available through the Site is not intended to and does not constitute legal advice, recommendations, mediation or counseling under any circumstance and no attorney-client relationship is formed. We do not warrant or guarantee the accuracy, completeness, adequacy or currency of the information contained in or linked to the Site. Your use of information on the Site or materials linked to the Site is entirely at your own risk. We are not a law firm and the Site is not a lawyer referral service.

7. Linking To Our Site

You may provide links to the Site, provided (a) that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Site, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to the Site immediately upon request by us.

8. Links To Other Web Sites

The Site contains links to other Websites. We are not responsible for the content, accuracy or opinions express in such Websites, and such Websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Website on our Site does not imply approval or endorsement of the linked Website by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

9. Advertisers

The Site may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser’s or sponsor’s materials.

10. Third Party Content

Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.

11. Third-Party Merchant Policies & Services

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on any Merchant sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other. We may allow access to or advertise certain third-party product or service providers (“Merchants”) from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of or purchase from such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, and MERCHANTABILITY OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.

12. Indemnification

You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, advertisers, product and service providers, and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense related to your violation of this Agreement or use of the Site.

13. Nontransferable

Your right to use the Site is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable.

14. Disclaimer

THE INFORMATION, CONTENT AND DOCUMENTS FROM OR THROUGH THE SITE ARE PROVIDED “AS-IS”, “AS AVAILABLE”, WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, EXCEPT AS PROVIDED IN SECTION 17(b). IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS SITE AND THE PRODUCTS, SERVICES, DOCUMENTS AND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE OR OTHERWISE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING A FORM OR DOCUMENT IS DISCLAIMED.

15. Limitation Of Liability

We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from: any errors in or omissions from the Site or any services or products obtainable; the unavailability or interruption of the Site or any features thereof; your use of the Site; the content contained on the Site; any delay or failure in performance beyond the control of a Covered Party. THE AGGREGATE LIABILITY OF US AND THE AFFILIATED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE AND/OR THE PRODUCTS, INFORMATION, DOCUMENTS AND SERVICES PROVIDED HEREIN OR HEREBY SHALL NOT EXCEED $100 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US AND ANY AFFILIATED PARTY.

16. Privacy Policy

Our Privacy Policy, as it may change from time to time, is a part of this Agreement. You must regularly review this Privacy Policy.

17. Payments

You represent and warrant that if you are purchasing something from us or from Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

18. Miscellaneous

This Agreement shall be treated as though it were executed and performed in Renton, Washington, and shall be governed by and construed in accordance with the laws of the State of Washington (without regard to conflict of law principles). Any cause of action by you with respect to the Site (and/or any information, Documents, products or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 16 and Section 17. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not apply in interpreting this Agreement. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale or merger. If any provision of this agreement is held illegal, invalid or unenforceable for any reason, that provision shall be enforced to the maximum extent permissible, and the other provisions of this Agreement shall remain in full force and effect. If any provision of this Agreement is held illegal, invalid or unenforceable, it shall be replaced, to the extent possible, with a legal, valid, and unenforceable provision that is similar in tenor to the illegal, invalid, or unenforceable provision as is legally possible. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement. The title, headings and captions of this Agreement are provided for convenience only and shall have no effect on the construction of the terms of this agreement.

19. Dispute Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 30 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled only by the arbitration process administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules.

20. Arbitration

The arbitration process administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules shall be conducted in the language in which the contract was written. This agreement shall be governed by and interpreted in accordance with the laws of the State of Washington. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. The United States Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to the arbitration clause in this agreement. In no event shall an award in an arbitration initiated under this clause exceed the value of the product or service provided under this agreement. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration.

Any legal controversy or legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by us relating to Site operations and/or intellectual property, shall be settled solely by confidential binding arbitration in accordance with the commercial arbitration rules applicable at the time the arbitration commences. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Each party shall bear one-half of the arbitration fees and costs incurred.   The award of the arbitrators shall be accompanied by a reasoned opinion. Any arbitration decision will be final and in the event any other recourse is taken outside the arbitration process to damage the company’s (Spearhead Solutions Inc.) reputation. This will be considered malicious attempt of defamation of character in which our company reserves the right to file a civil suit in Mecklenberg County North Carolina court for damages, legal fees and court cost. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration here-under without the prior written consent of both parties.

Revised Date 3-27-2025

Back to Client Acknowledgement

About Us

Our passion is to help your business succeed. Founded in 2004 as BizCentral USA, Spearhead Certifications was rebranded in 2024, we have always served the small business community, helping business owners identify and receive their desired business certifications.

Quick links

Contact Us
  • Charlotte, NC Metro Area

Copyright © 2025 Spearhead Solutions| All rights reserved. Spearhead Solutions is a business services company and does not offer legal or financial advice.

704-237-0883